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For this purpose, a “Client Program Record (S)” card is maintained for each client.
An advanced software is used at all the centers to generate necessary reports at the Corporate level. Both anthropometric and biochemical parameters are assessed on a regular basis to monitor each client’s progress. If the need arises, the family physician is also contacted to adjust the dosage of the prescribed drugs after a change in the concerned blood profile with weight loss.
A close study of every client’s data on delivery system of services is made at both the Corporate level by direct interaction with the Centers as well as through regular analysis of Software reports. The required inputs are given for improvement at the centre level.
An interesting study was carried out by the Research and Development Department on 200 clients who had lost a minimum of 5 kg at VLCC. The feelings/experience of the clients before losing weight at VLCC were noted and assessed. 47% of the clients had experienced excessive weight as an obstacle for physical activity; 35% had difficulty in picking up objects; 47% felt difficulty in climbing stairs; 37% felt difficulty in sitting cross-legged; 25% felt they were discriminated due to extra weight. Only 31% felt their quality of life was good and 28% felt that their personality was good.
After losing weight at VLCC, there was a marked improvement in the quality of the life style of the clients in terms of improvement in all the parameters. More than 95% of the clients responded positively for each parameter. Positive interactions of these kinds motivate the Counselors to further improve the quality of deliverance of Services and Management for expanding its operations.
